This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. Features and specifications vary by model, and all images are illustrative.
HP OmniBook 5 Flip 14" Laptop -Intel Core i3, 8GB, 512GB, Touchscreen-New&Sealed
HP OmniBook 5 Flip 14" 2 in 1 Laptop - Intel® Core™ i3, 512 GB SSD
HP OmniBook 5 Flip 14" 2 in 1 Laptop - Intel Core i3, 512 GB SSD, Silver
HP OmniBook 5 Flip 14-fp0506sa 2-in-1 Laptop Touch Intel i5-1334U 16GB 512GB #A
HP OmniBook 5 Flip 14" 2 in 1 Refurbished Laptop - Intel®Core i7, 512 GB SSD, Silver (Very Good Condition), Silver/Grey
HP OmniBook X Flip NGAI 14" 2 in 1 - AMD Ryzen AI 5 - REFURB-A