Steps to the FutureChristopher Sauer Philip W. YettonLabel: Jossey-Bass Inc.U.S.Description: IT solutions from the leading edge Information technology promises much but as many businesses arefinding it often fails to deliver. Representing the new wave ofthinking about I.T. this thought-provoking collection assemblesleading researchers from four continents including Dan RobeyRobert Zmud Claudio Ciborra and Robert Benjamin. Writing with deepknowledge of both I.T. and business they persuasively argue forthe integration of the core business unit and the I.T. functionadvocate a new role for I.T. professionals stress the importanceof managing outcomes rather than process and provide practicalguidelines for turning new ideas into new management practices.
